Frequently Asked Questions (FAQ)

You’ve got questions? We’ve got answers. The Water Line Buddy - Frozen Water Line Tool team is committed to our customers.


What’s your return policy?

Because the Water Line Buddy - Frozen Water Line Tool is sold and shipped through Amazon, you get the benefit of Amazon's customer friendly return policy! 😃

You may return new, unopened items sold within 30 days of delivery for a full refund. During the holidays, items shipped by Amazon between November 1st and December 31st can be returned until January 31st.


Does the Water Line Buddy - Frozen Water Line Tool ship for free?

The Water Line Buddy - Frozen Water Line Tool is sold and shipped through Amazon, which means that Amazon Prime members get free two day shipping, plus all other Amazon customers can also enjoy free standard shipping on orders of $25 or more! 📦


Why is there no water coming out of my refrigerator's water dispenser?

One likely cause is that your refrigerator's water line may be frozen. In some refrigerators, the water line is very close to the ice maker and the cold temperature in close proximity to the water line can cause it to freeze. When this happens, ice can form in the water line preventing water from coming down the line and out of your refrigerator's dispenser. ❄️

The Water Line Buddy - Frozen Water Line Tool is the quick, easy solution to help you unthaw your frozen water line, so your refrigerator's water dispenser can once again flow freely.


Is using the Water Line Buddy the fastest way to thaw a frozen water dispenser?

Yes, you'll quickly find that the fastest way to unthaw a frozen water dispenser is to use the Water Line Buddy. 💯

Some people on the internet have managed to unthaw a frozen water dispenser with a hair dryer after a LONG time of blowing hot air up their frozen water line...but look, it's NEVER a good idea to mix melting water and electricity. 😲❗This is not a recommended method. 

Choose the safe & easy route with the Water Line Buddy - Frozen Water Line Tool!


Is the Water Line Buddy specifically designed to thaw ice from inside 1/4" dispenser tubing?

Yes, the Water Line Buddy - Frozen Water Line Tool is made to specifically unthaw ice from inside 1/4" water line dispenser tubing!

The Water Line Buddy tubing is small enough to easily fit inside 1/4" water line dispenser tubing, AND measures 24" in length to ensure you have more than enough Water Line Buddy tubing to reach where your water line is frozen so you can quickly and easily get it unthawed! 🙌


Can the Water Line Buddy save you a service fee from an appliance technician?

Yes, the Water Line Buddy - Frozen Water Line Tool could help save you a service fee from an appliance technician.

The Water Line Buddy is a great way to unthaw a frozen water dispenser line in your fridge, so you can once again enjoy the benefits of your refrigerator's water dispenser.

If your refrigerator's water dispenser is not working, it's likely the water line is frozen.

However, there is a chance that it could be due to a larger problem. If that is the case, you may still find yourself in need of an appliance technician.

The Water Line Buddy does an excellent job unthawing frozen water dispenser lines, but unfortunately if there's a bigger issue such as a mechanical failure in your refrigerator the Water Line Buddy isn't equipped to tackle a challenge that large.

If there seems to be a larger problem such as a mechanical failure with your refrigerator, it's probably time to give your local appliance technician a call. ☎️


Can the Water Line Buddy - Frozen Water Line Tool thaw defrost drain lines as well?

We've got good news! 😀 The Water Line Buddy also is a great solution to help unthaw defrost drain lines!


How does the Water Line Buddy - Frozen Water Line Tool work? 

First, you just warm up some water inside of a cup or bowl. Then, you put the Water Line Buddy - Frozen Water Line Tool tubing into the water and draw it up into the tubing with the syringe.

With the Water Line Buddy - Frozen Water Line Tool, you can stick the tubing up into the water dispenser line until you reach where the water is frozen. Then, you can squirt hot water onto the ice that is blocking your water dispenser line.

Depending on how much ice is frozen in your water dispenser line, it may only take one time to melt the ice or it may take multiple times of squirting warm water onto the ice.

After each time of squirting warm water onto the ice in your water dispenser line with your Water Line Buddy - Frozen Water Line Tool, test your water dispenser to see if the ice has melted.

Once the ice has melted, you'll once again be able to enjoy your refrigerator's water dispenser! 👏


Do you need to disassemble your refrigerator or use any special tools with the Water Line Buddy - Frozen Water Line Tool?

No special tools are required to use the Water Line Buddy - Frozen Water Line Tool! All you'll need is some warm water to use in conjunction with the Water Line Buddy - Frozen Water Line Tool.

Disassembly of your refrigerator is also not required to used the Water Line Buddy - Frozen Water Line Tool! With the Water Line Buddy - Frozen Water Line Tool, you can keep things simple (and together)! 😉


Does the Water Line Buddy - Frozen Water Line Tool have enough tubing lengh to allow you to reach the ice blockage in your refrigerator water dispenser line?

Yes! With a full 24" of tubing (yes, 24 inches!), the Water Line Buddy - Frozen Water Line Tool has more than enough tubing length to reach the ice blockage in your refrigerator's water dispenser line!

So whether your ice blockage is only a few inches up inside the water dispenser line or two feet, the Water Line Buddy - Frozen Water Line Tool has you covered! 😎


Will the Water Line Buddy - Frozen Water Line Tool's tubing fit inside any refrigerator water dispenser line?

Yes! The Water Line Buddy - Frozen Water Line Tool has tubing that is very small in diameter, which gives it the ability to fit inside of any refrigerator water dispenser line. 🆒


Couldn't you just go get tubing from a local home improvement or hardware store to use for fixing your refrigerator's frozen water line?  

The problem is that most home improvement or hardware stores do not always carry tubing that is small enough to fit inside your refrigerator's water dispenser line.

The Water Line Buddy - Frozen Water Line Tool uses special small diameter tubing that is attached to our syringe's curved tip. This combination ensures you have just the tool you need to access the ice frozen in your water line to properly melt it away and get your refrigerator's water dispenser back to flowing as it should!

Sometimes we hear about people having purchased what looked like a similar product to the Water Line Buddy - Frozen Water Line Tool only to be disappointed that the similar product was not able to get the job done as they needed it to.

Save yourself the trouble of being disappointed by what may look like a similar product. The best choice to make when your refrigerator's water dispenser isn't working is the Water Line Buddy - Frozen Water Line Tool.

We've taken the hassle out of trying to make sure you find the correct dimensions, materials and instructions. When you purchase the Water Line Buddy - Frozen Water Line Tool, you know you've got just what you need! ✅

Ready to get your Water Line Buddy?


The Water Line Buddy - Frozen Water Line Tool is conveniently available from Amazon, where you can shop easily, safely and even take advantage of Prime shipping!